HOURS & UPDATES

  • PARTS HOURS

    M-F 8:30AM-5PM

  • PARTS ORDER FORM

    We provide a quick and easy way to bulk order parts, with known SKUs. This is a great way to quickly order multiple parts.

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  • UPDATES

    Be sure to check below for newly posted updates & the latest information about the great service we can provide.
BULK ORDER

ICE PARTS HELP

Restock Fee Policy

All parts purchased may be returned at the customers expense within 15 days in new condition for credit less a 15% restocking fee. Freight will not be credited.

Return Policy

Please check boxes for damage & shortages upon receipt. Any items that arrive broken must be reported to ICE within 10 days to start the claim process. Photos of the packaging and item are required to file a claim.

Shipping Cutoff

Shipping cut off is 2:00 EST, orders must be placed before this time if trying to have shipped same day. Orders are processed in the order of which they are received. ICE cannot guarantee items will be in stock at the time your order is placed. There are many assemblies especially to our older games that need to be built to order and while we support games for many years, we cannot possibly have every assembly on our shelves.

Help Center

Have a question that needs to be answered? Please check out our Help Center.

PARTS UPDATES

  • Phone System Upgrade

    Beginning May 1st, 2024, ICE will be implementing a new phone system throughout the company.  The system upgrade may impact normal services and increased wait time.  If you are having...

    Phone System Upgrade

    Beginning May 1st, 2024, ICE will be implementing a new phone system throughout the company.  The system upgrade may impact normal services and increased wait time.  If you are having...

  • Shopify Address Book Recommended Workaround

    Shopify limits users to five addresses in their address book and does not offer an effective mechanism for managing these addresses. It seems to use some form of AI to...

    Shopify Address Book Recommended Workaround

    Shopify limits users to five addresses in their address book and does not offer an effective mechanism for managing these addresses. It seems to use some form of AI to...

  • DODGEBALL ordering

    DODGEBALL ordering

    In an effort to provide better support on our new Dodgeball game, we have moved to phone/email ordering only. This is temporary. For any Dodgeball requests please have your serial...

    DODGEBALL ordering

    In an effort to provide better support on our new Dodgeball game, we have moved to phone/email ordering only. This is temporary. For any Dodgeball requests please have your serial...

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